FAQ's

WHAT INFORMATION DO YOU REQUIRE TO BOOK AN APPOINTMENT?

When you call to book an appointment, you will be asked for your first and last name, email address, phone number and your billing postal code. We will also require a credit card on file in order to secure your booking. If you do not have a credit card, you can e-transfer payment for your service booking to info@tipsnailbar.ca. If these options don't work for you, you may take a chance and try calling a few minutes ahead and if we have an availability, we will see you.



WHAT IS YOUR CANCELLATION POLICY?

We require 24 hours notice to reschedule, change or cancel your appointment. Bookings cancelled with less than 24 hours notice will result in a 50% cancellation fee. No shows or cancellations with less than 5 hours notice will result in being charged 100% of the service booking. This amount will be charged to the credit card on file or on your next visit.



CAN I BRING A FRIEND WITH ME TO MY APPOINTMENT?

At this time, please arrive for your appointment alone. We cannot accomodate anyone that is not booked in for an appointment.



HOW CAN I PURCHASE A GIFT CARD?

A physical gift card can be purchased in-store and e-gift cards can be purchased by visiting the gift card tab on our main menu. They can be redeemed in-store, unfortunately at this time they cannot be used in our online store. Tips gift cards do not expire however they do hold a dollar value, even if a service was purchased. Service prices do go up occasionally, which would mean the recipient may have to pay a small amount by the time they redeem their gift card. If the gift card was purchased for a service, they may also choose to use their gift card for other products and services.



WHAT IF I AM RUNNING LATE FOR MY APPOINTMENT?

We can always appreciate that traffic happens or subways are delayed. We will do our best to accommodate your reservation within the time scheduled if you arrive late, we may have to shorten your service out of consideration for our next guest . There will be times when we may have to adjust your service. We try to run on schedule as best as possible and with this in mind, we ask that if you are running late a few minutes to please give us a call at 416-405-8477 to let us know and we will try to make arrangements to make it work.



CAN I BRING MY DOG WITH ME TO MY APPOINTMENT?

All though we love your pups, it is against Toronto Public Health guidelines to allow animals in personal service settings and is enforced. Licenced guide dogs are permitted for guests that require them.



I HAVE GEL NAILS FROM ANOTHER SALON. CAN YOU REMOVE THEM?

Product removals from other salons have slowed us down on many occasions making it difficult for us to stay on time for our next guest. If you have product on from another salon, we always recommend that you email our front desk with a picture of your current manicure and we can make the decision on whether it falls under our 10minute removal time. If you are wearing products from another salon, there will be an additional charge for removal. If you are wearing acrylics or hard gel from another salon, please have it removed elsewhere before your appointment time. We do not remove or fill, Gel or Acrylic from other salons.